We offer our support for the installation of your server and system updates - regardless of whether you want a complete installation, a diagnosis of bugs in your system, or if you have questions regarding the administration (e.g. access rights / ACL). System administrator suport can take place in your company, by mail or phone, or by remote access - whatever suits your needs best.

For this, we offer three different service packages.

1. Installation and updates

We offer a complete standard installation of eGroupWare. You give us access to your system via SSH or remote desktop, and we install eGroupWare 'ready to go' on your existing system. A standard installation consists of: MySQL, no mailserver, webserver already set up, or using a standard configuration. Updates are possible this way, too.
For this service we charge a one-time fee of 250€, excluding VAT.
For customers with a support package we offer to do bugfix updates for two 2nd level support-tickets.

2. Diagnosis

You grant us access to your system via SSH or remote desktop, and we take a look for up to 45 minutes to locate and try to solve your problem. If it isn't possible for us to solve the problem within this time, we will provide you with an estimate of the possible costs to resolve the issue, as well as a description of the problem and a proposed possible solution.
For this service we charge a one-time fee of 150€, excluding VAT.

3. Not supported devices for SyncML

In the eGroupWare Wiki you find a list of supported devices. If you want another device to use with the eGroupWare SyncML Server you are welcome to try it for yourself. If you have problems with this or you want to let the experts do this, we offer the following:
You get an account at our partner officespot and syncronise your device against their server. With the now availible lod-data we can analise the problem. If just a small ajustment is necessary, we do this immediately. If bigger adjustments have to be made, you get an estimate about the costs.
For this service we charge a one-time fee of 150€, excluding VAT.

Contact us and your problems will be solved soon.